BHA FPX 4104 assessment 3 Organizational Communication Plan BHA-FPX4104 Strategic Leadership and Workforce Planning in Health Care Organizational Communication Plan Analysis of Patient Dissatisfaction at Metropolitan Health

Data collection from various sources has been conducted to analyze patient dissatisfaction at Metropolitan Health. Surveys conducted during patient stays have provided crucial real-time feedback on the internal environment. Among the factors evaluated through this data are patient reactions to wait times and overall experiences. This information can inform improvements in operational efficiency within the facility, guiding the development of organizational policies to address negative feedback.

Communication Best Practices

Effective communication is fundamental in healthcare for ensuring patient safety and providing quality care (Baker & Watson, 2015). Patient surveys at Metropolitan Health have highlighted significant concerns regarding courtesy, respect, and the ability to ask questions. A considerable portion of patients indicated they would not recommend the facility to others. Addressing these communication issues requires evaluating the existing system through a gap analysis and implementing training programs to standardize communication across all departments.

Stakeholders in Healthcare

Stakeholders in healthcare, including the community, patients, government programs, employees, and third-party entities, have a vested interest in the success of the organization. Poor communication can lead to distrust, negatively impacting performance and funding. Building trust and improving communication are critical for maintaining stakeholder support and ensuring the hospital’s success.

Communication Strategies for Improvement

Metropolitan Health needs a comprehensive communication strategy aligned with its mission of providing quality care. Key steps toward improvement include:

• Incorporating evidence-based strategies into staff training
• Fostering a culture of communication
• Utilizing patient feedback for protocol evaluation
• Leveraging technology for enhanced communication (Li, 2017; Haxby, 2020)

These strategies can help create a more responsive and patient-centered environment.

Conclusion

Recent patient surveys have identified communication, appointment scheduling, and staff courtesy as key areas for improvement at Metropolitan Health. Collaboration among stakeholders and concerted efforts toward better communication are essential for aligning with the hospital’s mission. Implementing evidence-based communication strategies can enhance patient satisfaction and contribute to the hospital’s overall success.

References

Baker, S. C., & Watson, B. M. (2015). Understanding the Health Communication Process. Journal of Language and Social Psychology, 34(6), 599–603. Retrieved from https://journals-sagepub-com.library.capella.edu/doi/10.1177/0261927X15587016

Haxby, E. (2020). Communication between patients and healthcare staff. An Introduction to Clinical Governance and Patient Safety, 5, 415–423. Retrieved from https://www.ultimatemedical.edu/blog/five-steps-for-improving-communication-between-your-healthcare-staff-and-patients/